get famous humour surprise talkability

Print out this idea and claim it back

What a brilliantly risque way to promote a restaurant specialising in business lunches – a tongue-in-cheek microsite that creates credible fake receipts to the value of the extravagant meal you’re trying to get away with expensing.

Now you can eat at Maloney & Porcelli as often as you like and never worry about your expense report raising any eyebrows

Thanks to b3ta for the link

customer service product

Customer Unservice

This funny-but-sadly-true image has been widely shared this week.

Unskippable segments on DVD are the ugliest form of interruption advertising.

It’s never OK to deliberately give your customers a bad experience. DVD manufacturers are there to entertain, not to lecture.

advertising humour likeability

New Spice

LOLs all round for the Old Spice 2010 Super Bowl ad. Much kudos for the knowing, witty and likeable execution

And you gotta love that payoff.

crowdsourcing likeability product talkability

(The IT) Crowdsourcing

Graham Linehan, writer of Father Ted, Black Books and Father Ted is not only a funny fella, but also a seasoned whizz at social media.

Ahead of the filming of the fourth series of the IT Crowd, he’s asked fans to help dress the set

…send us your poor huddled zines, your artwork, your comics, your T-shirts, your memes. Anything you think should be in there that we might have missed

Not only is this financially sensible, but it’s also a great way of engaging fans, giving them a deeper sense of ownership and a real reason to spread the word about the new series.


But this has got a bigger hard drive. And bluetooth. And…

The biggest mistake a technology company can make is to think that they’re a technology company. It leads to the mistaken belief that better tech spec means better product means market success.


David Hepworth is an unmissable writer on entertainment and culture, and also occasionally strays into marketing. This piece on the the difficulty of competing with Apple on rational grounds struck a chord:

Playing with it [a Sony Walkman] just now it struck me how difficult it must be in the personal electronics space these days, having to compete with Apple. It doesn’t matter how many qualities your product might have, Apple is the one that holds the high ground where dwells desire. A year ago a young friend demonstrated all the features of his iPod competitor, many of which were superior to Apple, but he did it more in sorrow than conviction, as if he knew that the playground prestige battle had already been lost

It reminded me of this similar article in Penny Arcade, which nailed it so brutally and beautifully that every tech CEO should staple it to his desk.

It’s got to be so annoying to compete with Apple… when you come out with what is (on paper) a better version of the same thing, maybe even multiple times over, it’s too late.  You made a “product” to compete with their “product,”… only to discover that they hadn’t made a product at all – they made a narrative.  A statement about how technology should interface with a life.

branding product strategy

I don’t want Starbucks to sort my car rental

I don’t want Coke to sell me a toaster. And I don’t want Google to be my social platform.

Just because you’re big doesn’t mean you can win at anything

Google is about making digital information accessible, facebook is my social network

disruption staying relevant

Microsoft’s creative destruction

This is a great insider’s-view article on how Microsoft lost its creative and innovative spark.

Internal competition is common at great companies. It can be wisely encouraged to force ideas to compete. The problem comes when the competition becomes uncontrolled and destructive. At Microsoft, it has created a dysfunctional corporate culture in which the big established groups are allowed to prey upon emerging teams, belittle their efforts, compete unfairly against them for resources, and over time hector them out of existence. It’s not an accident that almost all the executives in charge of Microsoft’s music, e-books, phone, online, search and tablet efforts over the past decade have left.

get famous humour likeability product surprise talkability

Free cold beer with every haircut

Lovely example of how to take a commodity service and make it talkable/likeable


How to really *sell* a new product

fake steve labelled this “How our NLP embedding works”. Lol!