When I got two copies of this CD through the post, I groaned. Not because I had been a doofus in ordering twice, but because returning items is usually so painful.
So it was with delight that I got this message from Amazon when starting the Returns process. That’s customer service good enough for me to tell everyone in ear-shot in the office.
Great quote from the Kennedys TV drama. JFK hasn’t been in the job long when he laments the reality of his role to Jackie:
I’m starting to realize that this job is about choosing between two lousy options. And the right choice is the one that’s just a little less lousy.
That’s senior management isn’t it? By the time an issue gets to you, it has to be a tough call. If it was easy, people could make it themselves.