I’ve mentioned before a couple of examples where big companies have failed to understand internet culture and ended up paying the price.
Usually in these cases, there is a web-savvy way to deal with the wild west of social media, but in the case of the viciously satirical fake BP PR twitter account, I confess I’m at a loss what I’d do. Sample tweet:
We honestly didn’t think this was going to be a huge deal. No one cares when this happens in Nigeria
Not that I have any sympathy with BP over this, but if you were given the brief of responding to this (and assuming you’d accept the gig), what would you do??